AI for support.
Give support a shared assistant that cannot run away with the bill. Chats stay in the company. A person still reviews the output. Admins can raise the monthly credit cap by changing plan.
Jobs teams actually ask
Paste the context you are allowed to send. You can attach one file to a prompt. Lasting “how we do this” notes belong in the company playbook, not as a folder you upload once.
A clearer customer reply
Draft an answer to a product or process question from the facts the agent already has.
Policy in plain language
Turn an internal rule into an explanation a customer can follow, then have a teammate check it.
A long ticket, short
Summarise a messy thread so the next agent does not reread everything.
A careful no
Draft a refusal or next step that stays professional when the request is out of scope.
What this is not
Kapella helps with the writing and thinking before the work leaves the company. It does not take over the tools you already run.
It is not a public help centre and it does not sit on your website answering strangers.
It does not replace your ticketing tool or close tickets on its own.
It is not a bot that talks to customers without a person in the loop.
Questions for this job
Requests are screened before generation and answers are screened after. Jailbreaks and clearly disallowed content are blocked. The refusal is the end of that request.
Other use cases
The same company account covers more than one team.
AI for operations
Handovers, process notes, and “how do we usually do this?” answers that stay consistent in the company playbook.
AI for sales follow-up
Draft follow-ups and summarise discovery notes without a specialist in every deal.
AI for technical service companies
Quotes, job notes, and documentation for companies that sell technical work, not software.
Put this job in a company workspace.
Start with Kapella, see pricing, or book an AI workflow audit if you want help choosing the first workflows.